What I Do

Services for
Service-Based Teams

End-to-end customer operations support — from first call to final documentation.

01 🔧
Home Service Dispatch
Scheduling, technician coordination, and service follow-ups for HVAC, plumbing, electrical, and appliance repair businesses.
Scheduling Technician Coord. Parts Tracking Warranty Support
02 📅
Appointment Setting
Outbound outreach, lead qualification, and CRM-tracked booking for roofing, real estate, and sales teams.
Outbound Calls Lead Qualification CRM Updates Confirmations
03 🎧
Customer Support
High-volume phone, email, and chat support with accurate documentation and professional escalation handling.
Phone / Email / Chat Escalations Documentation
04 🏨
Reservation Support
Guest reservation handling for hotels and travel teams — backed by IHG experience across 6,000+ properties.
Reservations Cancellations Guest Inquiries
05 🛒
E-commerce Support
Order support, tracking, returns, and CRM updates for Shopify-based stores. Experienced with Royal Mail logistics.
Shopify Returns & Refunds Order Updates
06 📊
CRM & Documentation
Accurate data entry, pipeline tracking, and reporting — keeping your team's records clean and current.
Data Entry Pipeline Tracking Reporting
Industries Served

Familiar with
Your Industry

❄️
HVAC & Home Services
Dispatch, scheduling, warranty coordination
🔌
Appliance Repair
18 months — Smart Tech, CA & FL
🏠
Roofing & Real Estate
Appointment setting, lead management
🏨
Hospitality
IHG — 6,000+ properties, 19 brands
🛍️
E-commerce
Shopify order & returns support, UK
💻
Technology & IT
B2B lead gen — Microsoft & HP
💰
Financial Services
JP Morgan Chase & HSBC — Convergys
💼
Investment & Sales
Outbound appointment setting
Why Karen

What Sets Her
Apart

01
#1 Sales Performer
Ranked #1 at Smart Tech Appliance Repair within 3 months. Earned salary increase and Top Agent recognition at Convergys.
02
High-Volume Operations
Managed simultaneous calls, emails, texts, and CRM updates — without dropping documentation quality.
03
Cross-Industry Range
From appliance repair to luxury hotels to e-commerce — Karen adapts fast and delivers from day one.
04
End-to-End Ownership
Doesn't just take tasks — sees work through. From first contact to follow-through, she owns the full loop.
05
Management Experience
14 years running a salon, spa, and construction business. Operational maturity most remote workers don't have.
06
C2 English — Certified
Highest CEFR level. Clear, professional communication with US, UK, and Australian clients — no language barrier.
Recognition

Proven Results

"
Ranked #1 in Sales at Smart Tech Appliance Repair — earned a salary increase in just 3 months in a fast-paced US service dispatch environment.
Smart Tech Appliance Repair · California & Florida, USA
"
Top Sales Agent and Top Hotel Reservation Sales Specialist at Convergys Philippines — consistent over-performance in two different campaign types.
Convergys Philippines · JP Morgan Chase & HSBC
"
Exceeded sales targets and earned performance bonuses on Microsoft and HP lead generation — delivering measurable B2B pipeline contribution.
Microsoft & HP Lead Generation Campaign
Work History

20+ Years of
Real Experience

Across US, UK, Australian, and Philippine markets.

Appointment Setter / Customer Success Specialist
HVAC, Plumbing & Electrical — USA Remote
Apr 2025 – Feb 2026
  • Managed scheduling and follow-ups for HVAC, plumbing, and electrical clients
  • Handled inbound/outbound calls with service-first communication
  • Maintained detailed interaction logs for accurate service tracking
E-commerce Customer Support Representative
BGreater — United Kingdom Remote
Sep–Dec 2025
  • Email support for Shopify orders and Royal Mail shipments
  • Managed returns, refunds, and CRM data updates
Appointment Setter
Roofing Company — Alabama & Georgia, USA Remote
Mar–May 2025
  • Booked roofing inspection appointments and coordinated with sales reps
  • Maintained lead and appointment records in CRM
Appointment Setter
Real Estate Company — Texas, USA Remote
Apr 2025
  • Scheduled property viewings and managed agent calendars
  • Tracked lead progress and appointment status in CRM
B2C Appointment Setter & Telecommunicator
Unique Property Investment Group Remote
Jan–Feb 2025
  • Outbound calls introducing investment opportunities to prospective clients
  • Managed leads in GoHighLevel; used Communicator Go 7 and Google Voice
Customer Service Advisor / Service Dispatcher
Smart Tech Appliance Repair — CA & FL, USA Remote
Jul 2023 – Jan 2025
  • High-volume calls, dispatch coordination, and technician scheduling
  • Warranty coordination with LG, Samsung, Bosch, Vikings
  • #1 Sales performer — salary increase within 3 months
Customer Service Representative
Calming Blanket — Australia Remote
Jan–Jun 2023
  • Order, shipping, and returns support via email and chat
  • Processed refunds, replacements, and warranty claims
Lead Generation Specialist
Microsoft & HP Campaigns
Jul 2013 – Feb 2014
  • B2B outbound cold calling to identify IT decision-makers
  • Exceeded targets — earned performance-based bonuses
Reservation Sales Agent
InterContinental Hotels Group (IHG)
Jun 2007 – Mar 2008
  • Reservations across 6,000+ destinations and 19 hotel brands
  • Rates, availability, cancellations, modifications — high call volume
  • Recognized as Top Hotel Reservation Sales Specialist
General Manager
Cosmo Salon and Spa — Philippines
Feb 2006 – Mar 2020
  • 14-year management of a high-end salon and spa
  • Staff, operations, marketing, inventory, and client satisfaction
Construction & Property Manager
FGM Construction — Philippines
Feb 2006 – Feb 2020
  • Managed multiple construction projects — budgets, timelines, site coordination
  • Property management: tenant relations, maintenance, inspections
Customer Service Representative
Convergys Philippines — JP Morgan Chase & HSBC
Jan 2005 – Feb 2006
  • High-volume customer support, order processing, account handling
  • Credit card and auto loan application processing
  • Recognized as Top Sales Agent
Remote Setup

Ready from
Day One

Fully equipped with a verified professional setup — no onboarding delays.

⚡
Download Speed
94.51
Mbps · Speedtest verified
⬆️
Upload Speed
93.01
Mbps · Symmetric connection
⌨️
Typing Speed
54 WPM
96% accuracy · 52 WPM net
💻
Computer
Intel i5
8GB RAM · Windows 11 · 64-bit · Dedicated workstation
Remote Strengths
High-volume calls Scheduling & calendars CRM management Documentation Email & chat support Professional written comms C2 English certified Problem solving Multi-timezone flexibility Data protection aware
Let's Work Together

Ready to Support
Your Team

Reach out for remote customer ops, dispatch support, scheduling, or CRM help.

✉️
Email
karenmallari2009@gmail.com
🔗
LinkedIn
Karen Joy Mallari
📍
Location
Manila, Philippines · UTC+8
Best Fit For
Home service companies needing dispatch support
Sales teams needing appointment setters
Hotels & travel teams needing reservation support
E-commerce stores needing order support
Startups needing remote operations help

Send a Message

Pitch Deck

Visual Portfolio
& Proof of Work

Pulled directly from Karen's original pitch deck — real visuals, recommendation letters, and behind-the-scenes work environments. Click any image to view full size.

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